Online Shop

Return & Exchange Policy


●Please contact us by email before returning a product. (info.english@kasahara.net)
●We accept the return or exchange of products within 7days of product delivery.
●Please securely package the item and include all papers and original packaging.
●The shipping fee is the responsibility of the customer except in the case of damaged goods, mistaken quantity or product.
●Only unopened and unused items will be accepted for return.

◆We cannot accept returns or exchanges in the following cases:

・No contact from the customer within 7 days of product delivery.
・Customer’s personal preferences.
・After an item has been opened or used.
・The product was damaged by the customer.

We appreciate your understanding and cooperation! Thank you for choosing us!

 

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